Last updated: 13 July 2026
This document is provided in five languages; in case of discrepancies, the German version prevails.
These Terms of Service ("Terms") govern the use of the platform operated under the name COCKPIT by Avidia.ai, a subdivision of Netgen Switzerland AG, available at cockpit.avidia.ai and on customer-specific tenant subdomains (*.cockpit.avidia.ai).
The contract is concluded between Netgen Switzerland AG, Seestrasse 356, CH-8038 Zürich, Switzerland ("Netgen", "we") and the customer organization on whose behalf a tenant is created ("customer" or "tenant"). Contact: hello@avidia.ai, +41 44 244 59 59.
Individual users act within the tenant of the customer organization that granted them access. By creating an account or using COCKPIT, the customer and its users accept these Terms. Deviating terms of the customer do not apply unless we have accepted them in writing.
COCKPIT is a multi-tenant software-as-a-service platform for project and mandate management, time tracking, invoicing and collaboration. The functional scope results from the product documentation and the booked plan.
The service is provided "as available". We use reasonable efforts to keep the platform available but do not warrant uninterrupted availability. Maintenance windows may temporarily restrict availability; where reasonably possible, scheduled maintenance is announced in advance and performed outside usual business hours.
Standard plans do not include a fixed service level agreement (SLA). For Enterprise plans, availability commitments can be agreed individually.
Each tenant designates at least one administrator. Administrators manage users, roles and permissions, integrations and sharing settings within the tenant and are the customer's point of contact towards us. The customer is responsible for the acts and omissions of its users as for its own.
Users must keep their credentials confidential, choose adequately strong passwords and notify us without undue delay of any suspected unauthorized use of an account.
When using COCKPIT, the customer and its users must not:
In the event of serious or repeated violations, we may suspend the affected accounts or the tenant after prior notice; in urgent cases (e.g. acute security risk), suspension may occur without prior notice.
The use of COCKPIT requires a paid subscription per the published pricing page:
A "user" (seat) is any user whose primary account is assigned to the customer's tenant. All fees are exclusive of value added tax (VAT), which is added where applicable.
Payment is processed via Stripe. Subscriptions renew automatically for the respective billing period (monthly or annual) unless terminated in accordance with section 9. Upgrades take effect immediately and are charged pro rata; downgrades take effect at the start of the next billing period.
If the customer is in default of payment, we may suspend access to the tenant after a reminder with a reasonable grace period. The obligation to pay the agreed fees remains unaffected by a suspension. Statutory rights (including termination for cause) are reserved.
The customer retains all rights to the content it stores in its tenant (clients, mandates/projects, time records, invoices, documents — "customer data"). We process customer data exclusively in accordance with the data processing agreement (DPA) and our Privacy Policy, on the customer's instructions and to provide the service.
COCKPIT offers features to share selected content with users of other tenants or with external guests. These sharing features are controlled entirely by the customer: enabling a share, selecting its scope and deciding what information — including financial data such as rates, budgets or invoice amounts — guests may see is the customer's own decision and responsibility. We are not liable for disclosures that result from sharing configurations made by the customer or its users.
The platform, including its software, design, databases, documentation and all associated intellectual property rights, remains the exclusive property of Netgen Switzerland AG or its licensors.
For the term of the contract, the customer receives a non-exclusive, non-transferable right, not sublicensable except to its own users, to use COCKPIT for its internal business purposes in accordance with these Terms. All rights not expressly granted are reserved.
Each party undertakes to treat as confidential all non-public information of the other party of which it becomes aware in connection with the contract, to use it only for the performance of the contract and to protect it with at least the same care as its own confidential information. This obligation survives the end of the contract.
Statutory disclosure obligations and disclosures to professional advisers bound by confidentiality remain reserved.
We provide the service with the care customary in the industry. Except as expressly stated in these Terms, no further warranties are given; in particular, we do not warrant that the service is suitable for a specific purpose of the customer or free of interruptions and errors.
To the extent permitted by law, our aggregate liability under or in connection with the contract is limited to the fees paid by the customer for the service in the twelve (12) months preceding the event giving rise to the claim. Liability for indirect or consequential damages — including lost profit, loss of data or business interruption — is excluded to the extent permitted by law.
Mandatory statutory liability, in particular for unlawful intent or gross negligence and for personal injury, remains unaffected.
The subscription runs for the booked billing period (monthly or annual) and renews automatically unless either party terminates it with effect from the end of the current billing period. Termination can be declared via the tenant administration or in text form (e-mail to hello@avidia.ai).
Either party may terminate the contract for cause with immediate effect if the other party materially breaches the contract and fails to remedy the breach within a reasonable period after written notice, or if remedying is impossible.
Upon termination of the contract, the customer may export its customer data within a period of 30 days in a common, machine-readable format. After this export window, the tenant content is deleted; backup copies are purged in a rolling cycle. Statutory retention obligations remain reserved.
We continuously develop COCKPIT and may modify the service, provided the core functionality of the booked plan is preserved. We may amend these Terms with effect for the future; amendments are announced in an appropriate manner (e.g. by e-mail or an in-app notice) with reasonable advance notice.
Continued use of the service after the announced effective date constitutes acceptance of the amended Terms. In the event of material changes to the customer's detriment, the customer may terminate the contract as of the effective date of the change.
The contract is governed by Swiss substantive law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Zürich, Switzerland.
Should individual provisions of these Terms be invalid or unenforceable, the validity of the remaining provisions remains unaffected; the invalid provision shall be replaced by a valid provision that comes closest to its economic purpose.
These Terms are provided in five languages; in case of discrepancies, the German version prevails. In case of contradictions between these Terms and an individual agreement (e.g. an Enterprise contract), the individual agreement prevails.
These Terms are effective as of 13 July 2026.